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Our international team - New Contact Person for Polish speaking Patients

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At the Institut Chiari & Siringomielia & Escoliosis de Barcelona we are very aware that for our patients it is important to be able to express their concerns as freely as possible. Since its foundation, a team of international patient care was built in order to support our medical team in communicating with patients of any language or nationality. More on the topic of cultural mediation in this Blog post here . Today we want to introduce you to our collegue Nina Piorkowska. Polish speaking patients can count on their new contact person since July 2016 to look after them from the first email contact, to the first consultation in person, the surgical treatment and during all of the post-operative follow up process, acting as a bridge between the patients and the medical specialists of the Institut Chiari. 

New addition to our international team

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Over the years the ICSEB team has continued to grow, to thereby attend the increase in inquiries from patients from all around the world . This last year Anoop Tiwari joined the Institut, who is our contact person for patients who speak Hindi or English. Among his work responsibilities we can highlight the translations of medical documents into Hindi and English, as well as IT support for projects related to publishing and communication of contents. He has a lot of experience in people assistance and care in an international environment, so he has integrated very well into our multicultural team .     On personal level he shares with his adoptive culture the values of family and friends, besides his natural tendency to care for others, something that he enriches with one of his passions: cooking, offering creative combinations of flavours of India with those of the rest of the world.

Cultural mediation in the activities of the Institut Chiari de Barcelona

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The Institut Chiari & Siringomielia& Escoliosis de Barcelona (ICSEB) works with patients from all over the world. Since its foundation, a team of international patient care was built in order to support our medical team in communicating with patients of any language or nationality. With the developments in the last 50 years in the field of Medical Anthropology, a sub-field of Cultural and Social Anthropology, a theory has been developed at international level. This theory deals with the social processes and the cultural representations of health, illness and healthcare or assistance practices related to it. Thanks to this, we know how important the attention to these aspects is, especially in the healthcare sector, as well as the presence of a professional figure to mediate between the physician and the patient from a different culture in the work ambit.